The following terms and conditions apply to all transactions on the-canvas-art-shop.co.uk
website. Please read through these carefully before placing an order and print a copy for
1. Effect of agreement
Viewing of the-canvas-art-shop.co.uk is free, but when you use this website, this agreement
becomes effective and you reaffirm the agreement every time you use the site.
2. Incorrect information
The prices you pay are the prices displayed on the website at the time of making the order.
On very rare occasions the information on our site may be incorrect. If we discover an error with
the price of goods you have ordered, we will inform you as soon as possible and give you
the option of reconfirming your order at the correct price or cancelling it. If we are unable to
contact you, the order will be cancelled and you will receive confirmation via email. If you
have already paid for the goods, you will receive a full refund.
Delivery can only be made to the UK and other EU member countries. We aim to delivery your order as quickly as possible. However, we do not have control over Royal Mail or courier companies. Some deliveries may be late due to your location, accidents or local disruptions. In these instances, the-canvas-art-shop.com will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it. the-canvas-shop.com will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in perfect condition.
4. Availability of goods
Goods are subject to availability. In the event that we are unable to supply goods we will
inform you as soon as possible. A full refund will be given if you have already paid for the
5. Faulty or damaged goods
You must check goods on delivery. In cases of damaged of faulty goods, where possible
let the delivery company know at time of delivery. You should then email
the-canvas-art-shop.co.uk as soon as possible and we will advise you accordingly. In
cases where we advise you to return the goods, the-canvas-art-shop.co.uk will reimburse
you for the delivery costs at the rate of standard Royal Mail parcel delivery. You will then
have the option of accepting replacement goods, or receiving a full refund, including the
initial cost of delivery.
The Distance Selling Regulations provides you with a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to a print produced from a photograph provided by you.
To cancel, you can email us or write to us at Customer Services within 14 working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
In the event that you do decide to cancel your order, we would ask that you please notify us immediately as each of our canvas prints are hand-made items and once the print has been manufactured on your behalf, we have borne the cost of this. Please note, these are not off-the-shelf products so please ensure you have selected the right colour and size before ordering.
7. Data protection
We will take all reasonable precautions to keep the details of your order and payment
secure, but, unless we are negligent, we cannot be held liable for any losses caused as a
result of unauthorised access to information provided by you. Please read the ‘security’
section of this site for more information. To provide a service that meets our customer's needs, we may collect data on personal tastes, popularity of products and usage of particular aspects of this site.
8. Website compatibility
We do not guarantee that this website will be compatible with your PC/computer and we
accept no liability for any corruption or loss of data held on your PC/computer, or any
liability for any kind of loss or damage caused to your PC/computer resulting from the
use of this website.
All images and designs used on this website are property of the-canvas-art-shop.co.uk or
of the copyright owners from which the canvas art shop has express authorisation. You
must not use, reproduce, modify or distribute images or content on this website in any
form without written authorisation from us.
10. Reasonable control
The Canvas Art Shop shall not be liable for any failure to perform its obligations in cases
where the failure was caused by matters beyond our reasonable control.
11. Breach of contract
We have the right to suspend or terminate any agreement if it appears to us in our
absolute discretion to breach this agreement.
12. Sizing Information
The Canvas Art Shop
All sizes shown on the site are approximate.